Privacy Policy

1. Introduction

StrikeITM and its affiliates (“we”, “us”, “our”) respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://www.strikeitm.com) or use our services, including our simulated trading challenges (“Service”).
By accessing or using the Service, you consent to the collection and use of your personal data as described in this Privacy Policy. If you do not agree, please do not use the Service.

2. Scope and Applicability

This Policy applies to all personal data we obtain about you in the course of providing the Service, regardless of the country where you reside. We comply with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and UAE Federal Decree‑Law No. 45 of 2021 (PDPL), to the extent these laws apply based on the location of our users and the nature of our data processing activities.

Integrated Cookie Policy

StrikeITM uses cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and deliver targeted advertising. These may include:

• Strictly Necessary Cookies: Essential for navigating the website and using its features.
  Performance & Analytics Cookies: Help us understand how users interact with the site by collecting anonymous information.
• Functionality Cookies: Allow the site to remember choices you make (e.g., language, region).
• Marketing Cookies: Track your browsing habits to enable advertising relevant to your interests (only enabled with your consent).

• You can control or delete cookies through your browser settings.
• Disabling cookies may limit the functionality of some parts of the Service. By continuing to use our site, you consent to the use of cookies in accordance with this Policy.

3. Data we collect

3.1 Personal Identifiers

• Name, username, email address, telephone number
• Date of birth, country of residence


3.2 Account & Usage Data

• Account credentials and profile information
• Challenge participation data, progress metrics, performance records
• Payment and billing information (payment processor only; we do not store full card data)


3.3 Technical & Analytics Data

• Device identifiers, IP address, operating system, browser type
• Cookies, web beacons, and similar tracking technologies
• Page views, clicks, session duration, referral URLs


3.4 Communications Data

• Support tickets, chat transcripts, email correspondence
• Voice call records with AI agent (where applicable)

4. How We Use Your Data

We process your personal data for the following purposes:

1. Service Provision: To operate, maintain, and provide access to the Service, including account creation, challenge participation, performance tracking, and reward distribution.


2. Communications: To send transactional emails, support responses, and confirmations; to inform you about updates, changes, or promotions (where you have consented).


3. Legal Compliance & Security: To comply with legal obligations, detect and prevent fraud, abuse, security incidents, and enforce our Terms & Conditions.


4. Analytics & Improvement: To analyze usage trends, measure effectiveness, improve the Service, and develop new features.

Marketing (opt-in): To send you newsletters, promotional offers, or survey requests when you have explicitly opted in; you may unsubscribe at any time.

5. Legal Bases for Processing (GDPR)

If you are an EU resident, our legal bases are:

• Performance of Contract: Processing necessary to provide the Service and fulfil challenge agreements.
• Legal Obligation: Compliance with financial, anti‑fraud, and consumer protection laws.
• Legitimate Interests: Improving and securing the Service, analytics, and fraud prevention, provided your rights are not overridden.

Consent: For marketing communications and cookies beyond strictly necessary.

6. Data Sharing & Disclosure

We may share your personal data with:

• Service Providers & Subprocessors: Payment processors, hosting providers, email/SMS platforms, AI call services, analytics providers, and customer support tools. A current list of our subprocessors is available upon request by contacting admin@strikeitm.com.
• Affiliates & Partners: For referral tracking and payout purposes, under contract with data protection commitments.
• Legal Authorities: When required by law or to protect rights, safety, or property.

• Business Transfers: In connection with mergers, acquisitions, or asset sales, subject to confidentiality obligations.

We do not sell your personal data to third parties for marketing purposes.
We may share your personal data with:

• Service Providers & Subprocessors: Payment processors, hosting providers, email/SMS platforms, AI call services, analytics providers, and customer support tools.
• Affiliates & Partners: For referral tracking and payout purposes, under contract with data protection commitments.
• Legal Authorities: When required by law or to protect rights, safety, or property.
• Business Transfers: In connection with mergers, acquisitions, or asset sales, subject to confidentiality obligations.


We do not sell your personal data to third parties for marketing purposes.

7. Cookies & Tracking Technologies

7.1 Types of Cookies

• Strictly Necessary Cookies: Enable core functionality (e.g., authentication, security).
• Performance & Analytics Cookies: Collect anonymous information about site usage.
• Functional Cookies: Remember preferences and settings.
  Marketing Cookies: Track visitor behavior to deliver targeted ads (opt-in required).

7.2 Your Choices
You may disable cookies via your browser settings; however, this may affect Service functionality.

8. International Data Transfers

Your data may be transferred to and processed in countries outside your residence, including the UAE and the United States. We use appropriate safeguards, such as standard contractual clauses or other measures, to ensure your data remains protected.

9. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in Section 4, comply with legal obligations, resolve disputes, and enforce agreements.
Specifically:

• Account and profile data is retained for up to 3 years after the user’s last activity.
• Challenge participation records are stored for a minimum of 2 years for auditing and verification purposes.
• Billing and payment data is retained for 5 years in accordance with financial regulations.
• Support and communication records are retained for 2 years to improve service quality and ensure dispute resolution.


When no longer needed, personal data is securely deleted or anonymized. personal data only as long as necessary to fulfill the purposes outlined in Section 4, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we securely delete or anonymize the data.

10. Data Security

We implement industry‑standard technical and organizational measures, including encryption, access controls, and regular security assessments, to protect personal data against unauthorized access, misuse, or disclosure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users and relevant supervisory authorities without undue delay and in accordance with applicable data protection laws. industry‑standard technical and organizational measures, including encryption, access controls, and regular security assessments, to protect personal data against unauthorized access, misuse, or disclosure.

11. Your Privacy Rights

If you have questions or concerns about how we handle your personal data, please contact us first at admin@strikeitm.com. We are committed to resolving all concerns promptly and confidentially. By using the Service, you agree that any disputes related to your data or this policy will be resolved solely under the Dispute Resolution terms set forth in our Terms & Conditions and Section 15 of this Privacy Policy, which supersede any conflicting rights to external complaint mechanisms.

11.1 EU GDPR & UK GDPR Residents

• Access: Request a copy of your data.
• Rectification: Correct inaccurate data.
• Erasure: Request deletion of your data (subject to legal retention requirements).
• Restriction: Limit processing in certain circumstances.
• Portability: Receive your data in a structured format.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: Withdraw previously given consent for marketing or cookies.


11.2 California (CCPA) Residents

• Disclosure: Request categories of data collected and third-party sharing.
• Access & Deletion: Request access to or deletion of your personal information.
• Opt-Out: Opt out of sale or sharing of personal data (Note: we do not sell personal data).
• Non-Discrimination: Rights exercised without discrimination.


11.3 Other Jurisdictions

Where applicable, you may have similar rights under local data protection laws.
To exercise your rights, contact admin@strikeitm.com. We will respond within applicable timeframes.

12. Children’s Privacy

Our Service is intended for users aged 18 and above. We do not knowingly collect personal data from minors. If we learn of any such data, we will promptly delete it.

13. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies separately.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in practice or regulation. We will post the revised date at the top and provide notice where required by law.

15. Dispute Resolution

Any disputes arising from this Privacy Policy shall be governed by our Terms & Conditions and resolved through binding arbitration in Dubai under UAE law, to the fullest extent permitted by applicable data protection regulations.

16. Contact Information

For questions or privacy requests, please contact: admin@strikeitm.com